FAQs (Frequently Asked Questions)
FAQ Form – Customer Questions
Use this form to quickly answer common customer doubts on your website.
Q1. Is it safe to shop on LUMORA?
Yes, shopping on LUMORA is completely safe. We use SSL-secured connections and trusted payment gateways to protect your personal and payment information.
Q2. What products does LUMORA sell?
LUMORA offers Home Decor, Gifting Items, Tools, and Home Essentials designed for modern everyday living.
Q3. What payment methods are accepted?
We accept COD,UPI, Debit Cards, Credit Cards, Net Banking, Wallets, and other options supported by our payment partners.
Q4. Do you offer Cash on Delivery (COD)?
COD availability depends on the product and delivery location. If available, it will be shown at checkout.
Q5. How long does delivery take?
Orders are usually delivered within 3–7 business days after dispatch, depending on your location.
Q6. How can I track my order?
Once your order is shipped, you will receive tracking details via SMS or email.
Q7. Can I cancel my order?
Yes, orders can be cancelled before dispatch. Once shipped, cancellation is not possible.
Q8. What is your return policy?
Returns are accepted within 7 days of delivery for eligible products in unused and original condition.
Q9. What should I do if I receive a damaged or wrong product?
Please contact our support team within 48 hours of delivery with clear photos, and we will assist you.
Q10. How can I contact LUMORA support?
You can reach us via email or WhatsApp during our support hours. We usually respond within 24 working hours.
